Our goal at CNCT is to ensure that you are COMPLETELY SATISFIED with your purchase. If you encounter any issues whatsoever, don’t hesitate to let us know and we’ll make it right for you.
Our general policy to offer full refunds within 30 days of the original purchase in exchange for any unused product that is in the same condition in which it was received. Proof of purchase is required
To start a return, simply Contact Us and our friendly customer support representatives will walk you through the process without hassle.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund request.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us and our friendly customer support representatives will help you.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, simply Contact Us and our friendly customer support representatives will walk you through the process without hassle.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.