Frequently Asked Questions
intelliPLUG is an App enabled Wi-Fi smartplug that requires NO HUB. Unlike other systems that require a central hub or are much more expensive, our goal is produce an affordable smart plug that has all the premium features you’d want.
We are smart home nerds that love the idea of automating our homes. When we looked at the current systems on the market, they either lacked the features we wanted or were too costly to outfit our whole house. The intelliPLUG solve both of the problems.
We’ve designed intelliPLUG to be as small as possible and it will play nicely with 90% of all plugs out there. However, there will be some oversized plugs that will not work when the intelliPLUG is in use.
intelliPLUG can simplify by giving you the ability to control plugs on any preset schedule or on demand anytime, from anywhere. You can use intelliPLUG to start your coffee maker when you decide to wake up, limit TV time for your kiddos, control a radio for your lonely pet, or even give the impression your home is occupied when you’re home.
Yes, the intelliPLUG has already been UL certified and is FCC, RoHS, and CE compliant.
Yes, security is very important to us. All data transmitted through the cloud (via the app or from the intelliPLUG) is secured using AES256 encryption. Each intelliPLUG has its own secret key set on the hardware level.
Quickly and easily control your CNCT devices just by using just your voice with Amazon Alexa™.
Before you can use Alexa with your CNCT devices you will need the following:
The Alexa App
The CNCT App
Linking CNCT to the Alexa App
The linking process is easy as long as you have Remote Access working for your CNCT devices and your Amazon Echo is set up and working properly. Linking your CNCT to Alexa consists of two parts:
Uploading your CNCT configuration to the cloud
In order to link your CNCT devices with Amazon Alexa, you first need to ensure your CNCT devices and setup are uploaded to the CNCT cloud server. To do this, open the CNCT app, click on Me, then click on Upload Configuration.
Enabling the CNCT Skill in the Alexa App
Before linking your accounts, you will need to have at least one CNCT device set up on your Wi-Fi and working on remote access.
Next, you will need to set up your Amazon Echo and ensure it is working.
Enabling the CNCT Skill in the Alexa App
Skills are new voice-driven capabilities that enhance the functionality of your Alexa device. You will need to add the CNCT Skill to your Alexa App to control your CNCT devices.
Open your Alexa App and tap the menu button at the upper left corner.
Tap on Smart Home.
Tap Smart Home Skills and check the list for CNCT.
IMPORTANT: If CNCT is not on the list, then you do not have capabilities to tell Alexa to turn ON or OFF selected CNCT devices. Proceed with the steps below to enable CNCT Skill:
Locate and tap on the ENABLE SKILLS button.
On the page that opens, enter “CNCT” in the field and tap the Search icon.
Tap on CNCT
You will be taken to the details screen. Tap on the ENABLE button.
Tap on Ready To Verify to begin the process.
You will then be given 2 minutes to toggle one of your CNCT devices so that the Alexa App can locate it.
When found, tap on Yes, that’s me.
NOTE – If the CNCT App does not detect the CNCT you toggled after a few minutes, it will let you know. Tap on Give Me More Time to continue waiting and toggle the CNCT device again. You may need to toggle it more than once.
Once linked, you will see the success screen. If you have notifications turned ON for your CNCT App, a notification will be sent to your phone or tablet. Tap the x on the upper right corner to return to your Alexa App main interface.
After the CNCT Skill is enabled, you will receive a message on Alexa to DISCOVER DEVICES.
Once you enable the CNCT Skill, you will need to add your CNCT devices to the Alexa App before you can control them with voice commands.
CNCT device not detected?
If detection still does not take place after doing the steps above, below are some troubleshooting tips you can try:
Confirm if your smartphone or tablet has Remote Access. If you are able to take your smartphone or tablet to a remote connection (a different Wi-Fi than your CNCT devices are connected to or a cellular connection), switch to that and try controlling your CNCT devices. If you are able to control them remotely, then remote access is enabled. To know more about Remote Access for CNCT, click here.
Try rebooting your router and modem.
Need more help? Email us at support@cnctLife.com and we’ll be sure to take care of you.
How To Setup intelliPLUG
Ensure your phone (or tablet) and intelliPLUG are connected to the same Wi-Fi network. Must be a 2.4 GHz Wi-Fi network.
Plug in your intelliPLUG. Once plugged in, press and hold the power button for five seconds until you see the flashing blue light; indicating it is ready for setup.
From the Cnct app, click the “+” icon in the upper left hand corner.
On the next screen select the intelliPLUG, enter your Wi-Fi password, and begin setup.
Once setup is complete, the blue light will stop flashing and you will be prompted to create a name for your intelliPLUG. If for some reason the setup fails, reset the intelliPLUG and go through the setup process again (see below).
How To Reset Your intelliPLUG
When plugged in, press and hold the power button on the side of your intelliPLUG for 5 seconds until the blue light begins flashing. Use the Cnct app to reconfigure the network settings.